Have you ever tried to actually read your electricity bill?
It's practically impossible to understand. Why? Your energy company has gone to the trouble of collating your energy usage, laying it out on a page, printing it, and posting it to you. They have also sent all the details of their pricing. So, in theory, it should be simple to know how much energy you used and how that lead to your bill. But somewhere along the way, something went wrong, and the result was inhuman. There is a better way. Companies can talk to their customers with respect, clarity and honesty, and their voice can be heard above the noise of notifications, spam, pings and dings. Let me tell you how.